Shipping Information

Shipping Information

Orders placed in the United Kingdom, Australia, and the United States:

  • Standard Shipping (12–15 days): FREE

  • Priority Shipping (10–12 days): $2.99

Orders placed in Canada:

  • Standard Shipping (15–20 days): FREE

  • Priority Shipping (10–15 days): $2.99

Note: These delivery times are estimates. Some orders may arrive faster or take slightly longer depending on your location and the fulfillment center used.

None of our deliveries are subject to import or customs charges, regardless of your country.

Processing Times

We want you to receive your items as quickly as possible!
Orders take between 1–2 business days to process before being shipped out.

Tracking Your Order

When your items are shipped, you will automatically receive an email notification with your tracking number.

If you need more detailed information about your shipment, please contact us at info@boxermateshop.com and we’ll be happy to assist you.

Delivery

Most orders will be delivered by your local postal service, meaning the package will arrive with your regular mail.
If you are not home at the time of delivery, a notice card may be left with instructions on how and where to collect your parcel.

Unexpected Delays

In rare cases, delivery may take longer than the estimated times mentioned above.
These delays are often due to international customs processing or local postal delays, which are beyond our control.

If your package is taking too long to arrive, please contact us — we’ll do our best to help resolve the situation.

Failed Delivery

If a package cannot be delivered due to incorrect shipping information, absent receiver, or refusal to collect, it will be returned to the sender at the customer’s expense.
This includes shipping fees and any additional costs incurred during the return process.
These costs will be deducted from the total refund amount.

Items Marked as Delivered but Not Received

Please note that we cannot refund or replace items that are marked as delivered by the tracking service.
For this reason, we strongly recommend choosing a secure delivery address.

If your tracking shows “delivered” but you haven’t received your item, please contact us at info@boxermateshop.com and we’ll do our best to investigate the issue.